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Apps need ongoing care and feeding, like everything else. They may also need a faster retirement cycle.

Excellent software often needs little support. That doesn't mean it does not need some maintenance, however. A support contact may be established for the Play store/ App store through the publishing process; however, a support contract should also be registered on this site, so that ITS and HSTS can direct users accordingly. This is important for internally published apps and for apps that provide some support capability from within the app.